Frequently Asked Questions
-
We handle a wide range of tasks, including scheduling lessons, managing bookings, invoicing, email and client communication, social media management, marketing support, financial tracking, and website maintenance. Essentially, we take care of the backend so you can focus on your music and clients.
-
We specialize in working with musicians and creative entrepreneurs, meaning we understand the nuances of your business. During onboarding, we’ll have detailed consultations to learn about your specific workflow, goals, and pain points. We customize our services based on your needs, whether you teach lessons, perform, or sell music-related products.
-
Not at all! We work as an extension of your team, not a replacement. You’ll still make all the key decisions and retain creative control, but we’ll handle the day-to-day operations. Our goal is to empower you by freeing up your time, so you can focus on the aspects of your business you’re most passionate about.
-
We take privacy and confidentiality very seriously. We sign non-disclosure agreements (NDAs) with all our clients and have strict security protocols to protect your information. Our systems are encrypted, and all client data is stored securely.
-
Our pricing depends on the service level you choose. We offer several packages such as Crescendo (6 weeks), which serves as a trial period to help you determine if outsourcing is the best option for your business. It allows you to experience the benefits of our support without a long-term commitment. After that, you can upgrade to longer-term plans like Allegro (6 months), Forte (12 months), or Virtuoso (18 months), each offering tailored services and deeper support. We can also provide custom pricing based on your specific needs, and we’re happy to discuss flexible payment plans to fit your budget.
-
During onboarding, we start with an in-depth consultation to understand your business structure and immediate needs. We’ll also discuss your goals and any tools you currently use. From there, we set up the necessary systems and workflows, ensuring everything runs smoothly from the start. We’ll keep communication open throughout to ensure you’re comfortable with the transition.
-
We use various tools, such as project management software (e.g., Asana or Monday), email, and instant messaging platforms (like Slack), to stay in touch and ensure smooth collaboration. You’ll always have a point of contact, and we’ll schedule regular check-ins to review progress and address any concerns.
-
Absolutely! Our service packages are designed to be flexible. If you experience growth or a shift in business, you can upgrade to a higher level of support or scale back if your needs change. We’re here to adapt with you.
-
If you’re finding it difficult to balance your creative work with the business operations and you’re missing opportunities for growth, then outsourcing might be the right choice. By offloading tasks that don’t require your direct attention, you can focus more on your art, growing your audience, and exploring new ventures.
-
Client satisfaction is our priority. If you’re not happy with the service, we encourage open communication so we can address your concerns and make adjustments. Our flexible commitment terms allow for reassessment, and we also offer options to modify services to better suit your needs. Additionally, we provide service reviews throughout your contract to ensure continuous improvement.